FAQ’s

FAQ’s

Got questions? We’ve grouped the most common ones by product and topic to make it easy for you to find answers.

General Bamboo FAQ’s

We source all of our bamboo products through our partner, MOSO Bamboo (moso.eu) – a Dutch world-leader in innovative bamboo solutions. MOSO contracts the best factories in China to make all of our bamboo decking, flooring, cladding and panels to strict European standards, in line with our New Zealand climatic conditions.  There are over 7 million hectares of bamboo grown in China.  

Some of the Plantation Bamboo team have visited China and the factories several times now, to see for ourselves the production methods, facilities, people involved and how the bamboo is grown – and we were impressed!

Plantation Bamboo is a New Zealand family owned and operated business, led by Steve and Kim Roughan, along with their son Josh and four other passionate team members.  As New Zealand’s only specialist building-related bamboo importer and supplier, the Plantation Bamboo team is well equipped and experienced to help with any aspect relating to the use of this amazing rapidly renewable and sustainable bamboo resource.

Absolutely. Bamboo is a highly sustainable material due to its rapid growth cycle (harvestable in 5-6 years), regenerating root system, and high carbon sequestration capability. Plantation Bamboo products are sourced from MOSO Bamboo, a world-leader in bamboo innovation, sustainability and quality. 

Environmental Sustainability

  • Rapid Growth: Bamboo can grow up to 1 metre per day and is harvest-ready in just 4–6 years, compared to 20–100 years for hardwood trees.
  • Low Environmental Impact: Bamboo regenerates from its root system, eliminating the need for replanting and reducing soil erosion.
  • Carbon Sequestration: Bamboo absorbs more carbon dioxide and releases more oxygen than equivalent tree species.
  • Sustainable Harvesting: Many bamboo products, like those from Plantation Bamboo, are sourced from certified plantations, ensuring responsible forestry practices.

Exceptional Strength and Durability

  • Strand-Woven Bamboo: Especially in flooring, decking and cladding, compressed bamboo (also known as strand-woven bamboo) is harder than most hardwoods (rated around 14–15 kN on the Janka hardness scale), making it highly resistant to dents, scratches, and wear.
  • Composite-Grade Performance: Bamboo decking and cladding, when thermally treated and compressed (e.g. Plantation Bamboo X-treme range), compete with or outperform composite materials in weather resistance and dimensional stability.

Versatility and Aesthetic Appeal

  • Natural Beauty: Bamboo offers a warm, natural and organic look with unique grain patterns 
  • Design Flexibility: Available in a variety of finishes, colours, and profiles, suitable for floors, walls, decks, ceilings, cabinetry, and more
  • Modern Appeal: Perfect for contemporary, eco-conscious interior and exterior design trends.

Cost-Effectiveness

  • Lower Material Cost: Compared to premium hardwoods like oak, walnut, or teak, bamboo is generally more affordable
  • Reduced Labour Costs: Click-lock or modular/clip systems (common in Plantation Bamboo’s product line) make bamboo easier and faster to install, reducing installation costs

Low Maintenance

  • Comparable to Hardwood: Requires sweeping, occasional damp mopping, and protective pads for furniture.
  • Heat-Treated Options: Plantation Bamboo X-treme decking and cladding products thermally heat-treated to resist mould, rot, termites, and UV degradation, often outperforming timber and composite materials in harsh climates.

Health and Indoor Air Quality

  • Low-VOC Products: Plantation Bamboo flooring and panels often meet or exceed indoor air quality standards (e.g., E1 formaldehyde emission levels).
  • Naturally Antibacterial: Bamboo is less prone to dust accumulation and microbial growth than carpet or some other materials.

Yes, you can view our range of products at our three showrooms/display stands – in Auckland, Christchurch or Wellington (Kapit coast).  See the addresses here.

You can get a quote from one of our sales team and order directly from them – and either collect your order from our Auckland or Christchurch warehouses – or we can freight to most addresses around New Zealand.

Many DIY’ers successfully install their bamboo flooring or decking themselves, once purchased from us – but we can normally help find an experienced installer if required.  Many customers make furniture, joinery, etc from our range of bamboo panels too.

Yes, we can deliver (via Daily Freight/Mainfreight) to most locations around New Zealand

Yes, please see the relevant warranty information (under “Brochures”) here

This depends on what the bamboo product is.  Our outdoor range of bamboo decking and cladding has been specially processed and made to handle extremes in heat, cold, rain and more – please see more information on the relevant product web pages.  Our bamboo flooring is sealed and coated with many layers of water-based polyurethane, so it is well protected to handle water spills (even red wine!) and the like, providing spills are cleaned up promptly (as you would with other floor types).

The giant Moso bamboo species thrives in China’s climate and takes 4–6 years to mature before harvesting (with over 7 million hectares of bamboo grown there). It’s not commercially viable to grow and manufacture our range of bamboo products in NZ currently.

What our customers are saying in Google reviews...

Excellent
5.0
Based on 179 reviews
We installed the Compressed Bamboo Flooring (coffee colour) ourselves in a couple of bedrooms and love it. It looks great, feels solid, and was surprisingly easy to lay. We’re planning to do the rest of the house at some point. Highly recommend!
We used plantation bamboo vertical flooring in our living area and the matching counter top on our kitchen Island. The product is high quality and the customer service was excellent. We love the look and feel as well as the lower environmental impact compared to classic hardwood flooring.The installation leaflet is well explained and they sent us an email with how to care for the flooring in the long run. So far it is really easy to clean.
Beautiful looking bamboo floor, thanks guys!
This is the third time we have dealt with plantation bamboo and would highly recommend anyone who is thinking about any wooden floors to invest in their products as the quality is top notch and the staff are great to deal with every time. We get noticing but compliments when people see the floors and cladding.
Great quick communication for Ingrid.Product dispatch quick.Happy to do businesswith them again
We used Plantation Bamboo for several items when we did our house renovation. It's great value for money, good quality and we had great service from Plantation Bamboo, we can highly recommend and would use them again in a heart beat!
Really good products with long life warranties and a sustainable product.
Plantation Bamboo and Ingrid were fantastic to deal with on our project. We made the change to bamboo from cedar and are so glad that we did. We will definitely use this product again. Thanks!
This is a great product at a very reasonable price point. Ingrid was amazing to deal with and there were no issues from start to finish, even with me spending the best part of half a year getting organized. The Bamboo I got looks great, one tip though, spend money on a good product to finish it with!
The product is fantastic. Installation is a breeze. Sales support is flawless.Dealing with Ingrid is a pleasure.If you are looking for an alternative cladding, flooring or decking solution make Plantation your first port of call.
Very quick to get back to me with a quote. Friendly efficient service, pick was a breeze with easy instructions.Product is amazing, love the clip system and barely need to make many cuts if you set your joists at 462mm centres.Will continue to use this product.
Superb product. We installed a Bamboo xtreme deck at Lake Ōhau in 2024 and it’s standing up superbly to the challenging Mackenzie climate - super stable, no shrinkage or warping. NZ distributors are good to deal with, Ingrid in Christchurch is knowledgeable and has a responsive can-do attitude. Highly recommended.
We used the compressed Bamboo panels to make our kitchen bench and is was an incredible product. Extremely hardwearing and it looks amazing. Our joiner who put it together was also blown away by the panels, he loved the sustainability aspect of it and also the fact it is a New Zealand company. We also made a coffee table, laundry bench, chopping boards and multiple shelves with the off cuts.
Excellent product we are very happy with our new deck
I just thought I’d give you an update on my DIY X-treme deck.OMG! It is sooooo easy to install and every component feels premium. The fixing clips have been very well design and result in a firm fixing solution whilst the edge clips give a truely hidden system. The “pro-tip” of silicon adhesive is also easy to apply but obviously I wont be able to tell if it makes a difference because I’m not going to hear any movement. The X-treme bamboo cuts beautifully and its so easy to get clean sharp bevels. I have attached a couple of progress photos for your interest but will get some final photos to you once the landscaping has been completed. I just wanted to thank the Plantation Bamboo team so much for your help in getting to this point, your customer service, thank you.
Steve was on top of things and gave me good advice about the bamboo flooring product we ended up buying. Hi prices are competitive. The delivery took two days and the finished floor looks stunning. We are very happy.
Great product, very durable and stable in the elements especially round pools. Quick and easy to install. We recommend for all out new deck builds. RBB Construction.
We had a great experience with plantation bamboo and their products. We used their bamboo flooring and found it easy to install and it looked great when finished. Would definitely recommend.
Great company to deal with. Ingrid was super helpful and informative. Shipping and logistics was professionally handled. Final product is invoking many envious looks from friends and family. Flooring is very hard wearing and resistant to dog claws.
I am thrilled with plantation flooring I had installed. The company were very friendly and professional during all interactions, answering any questions and queries promptly.
We’re thrilled with Plantation Bamboo. Steve was great to deal with, the provided info was comprehensive & really helpful. Our deck looks beautiful, we love the having no screws visible because of the clever clip system. Brilliant product!
Love the bamboo deck we have built! We wanted something that would cope with quite intense summer sun and it is working well. Great product to work with and excellent team behind it making sure we had all the information we needed. Highly recommend you check out Plantation Bamboo!
Highly recommend Plantation Bamboo. Fantastic service and product. We decided to put bamboo flooring throughout our whole house due to allergies. We love it. Thank you Ingrid and the team!
We are installing the bamboo extreme onto 2 decks. First one is nearly complete and second one still in the framing stage. So far we are loving it. Great to work with, looks amazing and so lovely not to see all those fixings. Based on my sums, I dont think there's any difference in price between the cost of Plantation Extreme Bamboo (which is supplied with hidden fixing clips) and Kwila with fancy decking screws. You can also rest easy with the knowledge that your deck is not made from the products of unsustainable and possibly illegal kwila deforestation (only found out about that when trying to buy kwila furniture to go onto the deck). Ill try to remember to add some pics when its all complete. A 25 years warantee is also piece of mind given one of the 2 decks is an exercise in board replacement after the old pine was cracked and slumped between the joists after about 20 years.
We are thoroughly delighted with our coffee bamboo flooring, extreme decking, and bamboo panel kitchen bench. It looks beautiful, wears really well, is easy to clean, and the flooring and decking were incredibly easy to install. We love it's sustainability profile and it's very competitive pricing. We highly recommend this product
Had a really positive experience getting our flooring ordered, delivered and installed. We were also recommended an installer who did a great job and really did the product justice. We’re incredibly happy with how the flooring looks in our place! Can’t recommend enough.
We have had an excellent experience with Steve and Plantation Bamboo. We went with the builder and had a look at Steve's Plantation Bamboo deck before we purchased. The builder likes it as he is able to get very precise joins. Very responsive, quick delivery. Nice product.
Very happy with Plantation Bamboo decking - looks great and quick & easy to install. Recommended. Steve more than helpful with planning, order & delivery.
Rich-looking, thick, hard wood flooring, easily laid if prepped properly. Price reasonable compared with other flooring options like tiles or carpet. It suits our overall decor so we're very satisfied with it.It was easy to order through Steve Roughan, was held in storage for us at no extra cost until our new-build was ready for it, and then delivered as arranged.
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