FAQ’s

FAQ’s

Got questions? We’ve grouped the most common ones by product and topic to make it easy for you to find answers.

General Bamboo FAQ’s

We source all of our bamboo products through our partner, MOSO Bamboo (moso.eu) – a Dutch world-leader in innovative bamboo solutions. MOSO contracts the best factories in China to make all of our bamboo decking, flooring, cladding and panels to strict European standards, in line with our New Zealand climatic conditions.  There are over 7 million hectares of bamboo grown in China.  

Some of the Plantation Bamboo team have visited China and the factories several times now, to see for ourselves the production methods, facilities, people involved and how the bamboo is grown – and we were impressed!

Plantation Bamboo is a New Zealand family owned and operated business, led by Steve and Kim Roughan, along with their son Josh and four other passionate team members.  As New Zealand’s only specialist building-related bamboo importer and supplier, the Plantation Bamboo team is well equipped and experienced to help with any aspect relating to the use of this amazing rapidly renewable and sustainable bamboo resource.

Absolutely. Bamboo is a highly sustainable material due to its rapid growth cycle (harvestable in 5-6 years), regenerating root system, and high carbon sequestration capability. Plantation Bamboo products are sourced from MOSO Bamboo, a world-leader in bamboo innovation, sustainability and quality. 

Environmental Sustainability

  • Rapid Growth: Bamboo can grow up to 1 metre per day and is harvest-ready in just 4–6 years, compared to 20–100 years for hardwood trees.
  • Low Environmental Impact: Bamboo regenerates from its root system, eliminating the need for replanting and reducing soil erosion.
  • Carbon Sequestration: Bamboo absorbs more carbon dioxide and releases more oxygen than equivalent tree species.
  • Sustainable Harvesting: Many bamboo products, like those from Plantation Bamboo, are sourced from certified plantations, ensuring responsible forestry practices.

Exceptional Strength and Durability

  • Strand-Woven Bamboo: Especially in flooring, decking and cladding, compressed bamboo (also known as strand-woven bamboo) is harder than most hardwoods (rated around 14–15 kN on the Janka hardness scale), making it highly resistant to dents, scratches, and wear.
  • Composite-Grade Performance: Bamboo decking and cladding, when thermally treated and compressed (e.g. Plantation Bamboo X-treme range), compete with or outperform composite materials in weather resistance and dimensional stability.

Versatility and Aesthetic Appeal

  • Natural Beauty: Bamboo offers a warm, natural and organic look with unique grain patterns 
  • Design Flexibility: Available in a variety of finishes, colours, and profiles, suitable for floors, walls, decks, ceilings, cabinetry, and more
  • Modern Appeal: Perfect for contemporary, eco-conscious interior and exterior design trends.

Cost-Effectiveness

  • Lower Material Cost: Compared to premium hardwoods like oak, walnut, or teak, bamboo is generally more affordable
  • Reduced Labour Costs: Click-lock or modular/clip systems (common in Plantation Bamboo’s product line) make bamboo easier and faster to install, reducing installation costs

Low Maintenance

  • Comparable to Hardwood: Requires sweeping, occasional damp mopping, and protective pads for furniture.
  • Heat-Treated Options: Plantation Bamboo X-treme decking and cladding products thermally heat-treated to resist mould, rot, termites, and UV degradation, often outperforming timber and composite materials in harsh climates.

Health and Indoor Air Quality

  • Low-VOC Products: Plantation Bamboo flooring and panels often meet or exceed indoor air quality standards (e.g., E1 formaldehyde emission levels).
  • Naturally Antibacterial: Bamboo is less prone to dust accumulation and microbial growth than carpet or some other materials.

Yes, you can view our range of products at our three showrooms/display stands – in Auckland, Christchurch or Wellington (Kapit coast).  See the addresses here.

You can get a quote from one of our sales team and order directly from them – and either collect your order from our Auckland or Christchurch warehouses – or we can freight to most addresses around New Zealand.

Many DIY’ers successfully install their bamboo flooring or decking themselves, once purchased from us – but we can normally help find an experienced installer if required.  Many customers make furniture, joinery, etc from our range of bamboo panels too.

Yes, we can deliver (via Daily Freight/Mainfreight) to most locations around New Zealand

Yes, please see the relevant warranty information (under “Brochures”) here

This depends on what the bamboo product is.  Our outdoor range of bamboo decking and cladding has been specially processed and made to handle extremes in heat, cold, rain and more – please see more information on the relevant product web pages.  Our bamboo flooring is sealed and coated with many layers of water-based polyurethane, so it is well protected to handle water spills (even red wine!) and the like, providing spills are cleaned up promptly (as you would with other floor types).

The giant Moso bamboo species thrives in China’s climate and takes 4–6 years to mature before harvesting (with over 7 million hectares of bamboo grown there). It’s not commercially viable to grow and manufacture our range of bamboo products in NZ currently.

What our customers are saying in Google reviews...

Excellent
Plantation Bamboo4.9
Based on 215 reviews
Great product, very helpful, good communication.
Julian Maclaren
1 week ago
Our bamboo floor has been in place for nearly a year now and is still in perfect condition. Plantation Bamboo were great to deal with - highly recommended.
Shelley Trotter
1 week ago
Brilliant product. We love our new decks. We built them ourselves. So satisfying. Plantation Bamboo have been very knowledgeable and supportive.
Adam Riley
1 week ago
Love the product we had laid on our front & back balconies and how it's aging. Do we stain it or keep it natural, that's our decision based on the surrounding environment. Glad we went with this product and would do it again.
Vicki Morton
1 week ago
Everyone we talked to was exceptional to talk to and most helpful. First time user and would use it again
Scott McIntyre
2 weeks ago
In 2023, enough was enough. Our sad, tired pine deck had finally reached the end of its useful life, with boards breaking as the piles sunk and joists sagged. We’d used bamboo for our benchtops, so continued this outside. And the result was, and still is, stunning. Three years on, the boards have aged beautifully. No dents or scratches, nothing’s shifted, the gaps are still uniform.
Daniel Moroder
2 weeks ago
Great product and very helpful and prompt customer service!
Jess Riddell
2 weeks ago
We are so pleased with our new bamboo back deck - it looks incredible. Very easy to install, great service with sending samples, excellent instructions and support. Will be absolutely buying again when we come to do the front deck!
Alister Blatch
2 weeks ago
Paul
2 weeks ago
Great product, easy to order and receive... Asked about different products and very helpful before buying ... kitchen and flooring...
Ajay Parag
2 weeks ago
I very highly recommend plantation bamboo for outdoor decking. The product looks and feels super high quality, very dense and strong material, especially compared to our vitex original decking, kinda wish I had discovered this sooner! Our builder said its really easy to work with due to the clip system. Really love how the deck came out. Customer service and support is awesome as well, Eveliene was super helpful and responsive.
Tony Tasker
3 weeks ago
I needed a deck for my workshop staff to enjoy and take time out in the sun away from their industrial environment. Plantation Bamboo stepped up with an amazing product that looks great, has no visible screw holes and most importantly stands up to the harshest environment our work boots can throw at it. We have a constant flow of customers and sales representatives who visit us regularly who all comment on how lucky we are to have such an awesome space. We couldn’t be happier. Cheers
Great service, wonderful product, absolutely love our new floor
Martin Wills
2 months ago
We were looking for decking for our new build in the bay of islands. We wanted a premium look but weren’t keen on denuding the rain forests. We discovered Plantation Bamboo and the more that we researched it the more that we realised that it was the product that we had been searching for. We love the fact that it is very stable and does not warp and bleed like a lot of hardwoods. It was easy to work with, very quick and easy to install, and we think that the secret clip system makes the finish far superior to other decks. We were so impressed with it that when we decided to build a deck on the ground level it was an easy choice to once again use Plantation Bamboo. Now that our decks have silvered off, we think that they look fantastic. Eveliene was fantastic to work with, is an excellent communicator and is very efficient. We are extremely happy with our Plantation Bamboo decking and would highly recommend it to anyone. Family and friends that have seen it have been impressed with the product and are looking to use it for their own new decks.
Philip Binnie
3 months ago
As a first-time user we had a great experience using Plantation Bamboo cladding. Samples were provided promptly and the product arrived from Christchurch to Blenheim in two days. Product density and consistency allowed for good mitering and detailing. Very happy with the finished project and would certainly use again and recommend.
Corey Love
3 months ago
From the initial contact to the finished result, we have been impressed and would highly recommend Steve and his team at Plantation Bamboo. We had an old pine deck which we wanted to extend and cover roughly 90sqm and from the outset Steve walked us through the process and made things very easy. It’s important to ensure you measure accurately (based on the precise lengths), resulting in a flat and grand looking feature of our backyard. We have been that impressed with the ease once the framing was done, that we will now follow the bamboo lengths down the stairs to our bottom level. Thanks Steve and the team, happy to be a reference should you need one.
Philip Baker
3 months ago
Have just finished laying a 54m2 deck with N-Durance plantation Bamboo. Went down easily and looks great.
Gavin McArthur
4 months ago
We decided to replace our outdoor table top with bamboo. This turned out to be an excellent decision and working with the team at Plantation Bamboo was so easy. The product is great and was straight forward to put together. We know have a much better looking and longer lasting outdoor table. Thanks Steve and team.
Tina Chivers
5 months ago
Oliver D
5 months ago
We installed 60 square meters of compressed bamboo flooring. Found it pretty straightforward (skilled woodworker / experienced DIYer). Good looking product and Josh was helpful and easy to deal with.
Wayne Eyles
6 months ago
Our contact and dealings with Josh and Plantation Bamboo went without fault. The whole ordering process was easy. We picked up the boxes of planks from the warehouse in Wiri with no drama at all. My son, wife and myself built the deck from the ground up over four weekends amongst never ending rain sqaulls. I am very happy with the product and laying the planks is a piece of cake. The stainless brackets work well. None of us are builders but with a bit of googling and basic principles on squaring up and putting in some profiles and running a couple of string lines. Pretty simple. I'm building a small deck around our back door next year and will be ringing Josh and putting in our next order.
Simon Highet
6 months ago
Hi Building a house of your dream is not a walk in the park.However if you do your home work and have the right people around you it's a great experience. Picking the right materials is critical. My wife and myself decided we would go for the mid century Look.Timber ceilings. appealed to us.We remember seeing a bamboo floor that we thought looked great.The pre finished color was perfect. Yes we had made decision.Instead of using it on the floor we used it on the ceiling.After consulting with supplier and our builders we nailed it.Excuse the pun. The clip system worked well and the builders made a butifull job. We were so impressed with the bamboo product that we used it for all our decks plus some of our internal joinery. We have been in our new home for a year now and the plantation bamboo looks stunning .
Sven Janson
6 months ago
I chose Plantation Bamboo's products as they looked fantastic on the website and the finished product did not disappoint. Being a sustainable product was also a big plus. Ingrid was exceptionally helpful and very prompt with all of my queries. She was also knowledgeable when it came to finishing and getting the the right product to treat the bamboo with. I have made a nice feature screen in the entry of my house, and created various shelves out of the leftover material. Very happy with the look.
Matthias Harris
7 months ago
Good company to deal with & the Bamboo Xtreme decking product is excellent. Easy to install & looks fantastic.
Graeme Crouchley
9 months ago
We installed this product in our new house. Very happy with the result. The flooring clicks together tightly and feels solid and heavy. Wasn't to hard to install.
Extremely happy with the transformation of our deck.
Patria Quintus
10 months ago
We used the plantation Bamboo on our deck, and we just love it.
Al C
10 months ago
Just finished making and oiling our new bench today. Loved the product and we'll priced. Can't wait to start turning the offcuts.
Emma Houkamau
10 months ago
We love our new bamboo floors - they look and feel incredible and installation was super simple. My dad has 40+ years in the flooring industry and was blown away with the product. Steve also provided awesome support and was super responsive. Overall 10/10 experience!