FAQs

FAQs

Got questions? We’ve grouped the most common ones by product and topic to make it easy for you to find answers.

General Bamboo FAQs

We source all of our bamboo products through our partner, MOSO Bamboo (moso.eu) – a Dutch world-leader in innovative bamboo solutions. MOSO contracts the best factories in China to make all of our bamboo decking, flooring, cladding and panels to strict European standards, in line with our New Zealand climatic conditions.  There are over 7 million hectares of bamboo grown in China.  

Some of the Plantation Bamboo team have visited China and the factories several times now, to see for ourselves the production methods, facilities, people involved and how the bamboo is grown – and we were impressed!

Plantation Bamboo is a New Zealand family owned and operated business, led by Steve and Kim Roughan, along with their son Josh and four other passionate team members.  As New Zealand’s only specialist building-related bamboo importer and supplier, the Plantation Bamboo team is well equipped and experienced to help with any aspect relating to the use of this amazing rapidly renewable and sustainable bamboo resource.

Absolutely. Bamboo is a highly sustainable material due to its rapid growth cycle (harvestable in 5-6 years), regenerating root system, and high carbon sequestration capability. Plantation Bamboo products are sourced from MOSO Bamboo, a world-leader in bamboo innovation, sustainability and quality. 

Environmental Sustainability

  • Rapid Growth: Bamboo can grow up to 1 metre per day and is harvest-ready in just 4–6 years, compared to 20–100 years for hardwood trees.
  • Low Environmental Impact: Bamboo regenerates from its root system, eliminating the need for replanting and reducing soil erosion.
  • Carbon Sequestration: Bamboo absorbs more carbon dioxide and releases more oxygen than equivalent tree species.
  • Sustainable Harvesting: Many bamboo products, like those from Plantation Bamboo, are sourced from certified plantations, ensuring responsible forestry practices.

Exceptional Strength and Durability

  • Strand-Woven Bamboo: Especially in flooring, decking and cladding, compressed bamboo (also known as strand-woven bamboo) is harder than most hardwoods (rated around 14–15 kN on the Janka hardness scale), making it highly resistant to dents, scratches, and wear.
  • Composite-Grade Performance: Bamboo decking and cladding, when thermally treated and compressed (e.g. Plantation Bamboo X-treme range), compete with or outperform composite materials in weather resistance and dimensional stability.

Versatility and Aesthetic Appeal

  • Natural Beauty: Bamboo offers a warm, natural and organic look with unique grain patterns 
  • Design Flexibility: Available in a variety of finishes, colours, and profiles, suitable for floors, walls, decks, ceilings, cabinetry, and more
  • Modern Appeal: Perfect for contemporary, eco-conscious interior and exterior design trends.

Cost-Effectiveness

  • Lower Material Cost: Compared to premium hardwoods like oak, walnut, or teak, bamboo is generally more affordable
  • Reduced Labour Costs: Click-lock or modular/clip systems (common in Plantation Bamboo’s product line) make bamboo easier and faster to install, reducing installation costs

Low Maintenance

  • Comparable to Hardwood: Requires sweeping, occasional damp mopping, and protective pads for furniture.
  • Heat-Treated Options: Plantation Bamboo X-treme decking and cladding products thermally heat-treated to resist mould, rot, termites, and UV degradation, often outperforming timber and composite materials in harsh climates.

Health and Indoor Air Quality

  • Low-VOC Products: Plantation Bamboo flooring and panels often meet or exceed indoor air quality standards (e.g., E1 formaldehyde emission levels).
  • Naturally Antibacterial: Bamboo is less prone to dust accumulation and microbial growth than carpet or some other materials.

Yes, you can view our range of products at our three showrooms/display stands – in Auckland, Christchurch or Wellington (Kapit coast).  See the addresses here.

You can get a quote from one of our sales team and order directly from them – and either collect your order from our Auckland or Christchurch warehouses – or we can freight to most addresses around New Zealand.

Many DIY’ers successfully install their bamboo flooring or decking themselves, once purchased from us – but we can normally help find an experienced installer if required.  Many customers make furniture, joinery, etc from our range of bamboo panels too.

Yes, we can deliver (via Daily Freight/Mainfreight) to most locations around New Zealand

Yes, please see the relevant warranty information (under “Brochures”) here

This depends on what the bamboo product is.  Our outdoor range of bamboo decking and cladding has been specially processed and made to handle extremes in heat, cold, rain and more – please see more information on the relevant product web pages.  Our bamboo flooring is sealed and coated with many layers of water-based polyurethane, so it is well protected to handle water spills (even red wine!) and the like, providing spills are cleaned up promptly (as you would with other floor types).

The giant Moso bamboo species thrives in China’s climate and takes 4–6 years to mature before harvesting (with over 7 million hectares of bamboo grown there). It’s not commercially viable to grow and manufacture our range of bamboo products in NZ currently.

What our customers are saying in Google reviews...

Excellent
Plantation Bamboo4.9
Based on 224 reviews
mikael ambros
3 weeks ago
Must say we are very pleased with our floating compressed bamboo flooring. We have now had it installed for around three months and it has provided good warm feeling (sitting on solid concrete slab) and have not noticed any sagging or creaking when walking around on it. Best of all, it looks beautiful. We had it profesionally installed as installing a floating floor in a whole house is not an easy task. Eveline from Plantation bamboo was great to deal with, expert advice and recomendations were no problem and she has plenty of patience. I gladly recommend them for product, delivery and service.
Hailey Green
3 weeks ago
Great easy to use product, straight nd stable, fast to install , highly recommend in a coastal environment
Kevin He
3 weeks ago
Excellent quality flooring and outstanding customer service! The flooring looks amazing and the quality is excellent. The sales team was incredibly patient, knowledgeable, and took the time to answer all of our questions without any pressure. They made the whole process smooth and enjoyable. Highly recommend this company to anyone looking for quality flooring and great service! ⭐⭐⭐⭐⭐
Claudia Lacher
3 weeks ago
Ingrid was great to deal with and they even allowed for a pick up from the warehouse which was much appreciated!
Maria Beger
3 weeks ago
Excellent service, and our new bamboo floor is beautiful!
Kate Webb
3 weeks ago
Ingrid at plantation bamboo was great to deal with! Extremely helpful and speedy service. We are loving our bamboo deck.
Phie Phie
2 months ago
Great product, lovely clean finish. We've had some down for a year now and it is weathering well. Evelienne is great to deal with, turnaround is quick.
Linda Lilburne
2 months ago
Ingrid has been extremely patient in answering all my questions for months, helping to work out how much product to order, kindly sorting out a cost effective shipping option, processing a last minute request very efficiently, and providing lots of installation and after-care advice. The bamboo floor is truly beautiful, the panel has been turned into a bench top, seat and shelves. The deck was easy to lay once we got the supporting frame dimensions right.
Cheryl Ferguson
2 months ago
We recently installed a 45sq mtr deck using Plantation Bamboo. Fantastic and easy product to work with, has produced a great looking deck with lots of positive commentary. Will use again.
james burr
3 months ago
Great service, helpful advice and friendly people. Decking was easy to install and looks good.
Ingrid supported us all the way through a floor renovation in a bitsy, 1980 house. A floor reno is a big job, but we now have a beautiful and resilient floor which has changed the vibe of our house to a light, vibrant house with a sense of connection and flow. I recommend both Ingrid and the flooring very highly, and am so happy we went with this. Our brother has used the same flooring on his recent, modern build and it looks terrific in this too.
Brian Fitzgerald
3 months ago
Great product, very helpful, good communication.
Julian Maclaren
3 months ago
Our bamboo floor has been in place for nearly a year now and is still in perfect condition. Plantation Bamboo were great to deal with - highly recommended.
Shelley Trotter
3 months ago
Brilliant product. We love our new decks. We built them ourselves. So satisfying. Plantation Bamboo have been very knowledgeable and supportive.
Adam Riley
3 months ago
Love the product we had laid on our front & back balconies and how it's aging. Do we stain it or keep it natural, that's our decision based on the surrounding environment. Glad we went with this product and would do it again.
Vicki Morton
3 months ago
Everyone we talked to was exceptional to talk to and most helpful. First time user and would use it again
Scott McIntyre
3 months ago
In 2023, enough was enough. Our sad, tired pine deck had finally reached the end of its useful life, with boards breaking as the piles sunk and joists sagged. We’d used bamboo for our benchtops, so continued this outside. And the result was, and still is, stunning. Three years on, the boards have aged beautifully. No dents or scratches, nothing’s shifted, the gaps are still uniform.
Daniel Moroder
3 months ago
Great product and very helpful and prompt customer service!
Jess Riddell
3 months ago
We are so pleased with our new bamboo back deck - it looks incredible. Very easy to install, great service with sending samples, excellent instructions and support. Will be absolutely buying again when we come to do the front deck!
Alister Blatch
3 months ago
Paul
3 months ago
Great product, easy to order and receive... Asked about different products and very helpful before buying ... kitchen and flooring...
Ajay Parag
3 months ago
I very highly recommend plantation bamboo for outdoor decking. The product looks and feels super high quality, very dense and strong material, especially compared to our vitex original decking, kinda wish I had discovered this sooner! Our builder said its really easy to work with due to the clip system. Really love how the deck came out. Customer service and support is awesome as well, Eveliene was super helpful and responsive.
Tony Tasker
3 months ago
I needed a deck for my workshop staff to enjoy and take time out in the sun away from their industrial environment. Plantation Bamboo stepped up with an amazing product that looks great, has no visible screw holes and most importantly stands up to the harshest environment our work boots can throw at it. We have a constant flow of customers and sales representatives who visit us regularly who all comment on how lucky we are to have such an awesome space. We couldn’t be happier. Cheers
Great service, wonderful product, absolutely love our new floor