Plantation Bamboo is committed to protecting the personal information you provide when you use our website or communicate with us.
Last updated 5 October 2026
Thank you for visiting the Plantation Bamboo website. We are committed to protecting the personal information you provide when you use our website or communicate with us.
This Privacy Policy explains how we collect, use, store and disclose personal information. It applies to our handling of personal information under the New Zealand Privacy Act 2020.
Who we are
Plantation NZ Ltd, operating as Plantation Bamboo, is a New Zealand registered limited liability company.
We operate the website:
https://www.plantationbamboo.co.nz
In this Policy, “we”, “us” and “our” refer to Plantation NZ Ltd and Plantation Bamboo.
Information we collect
We collect personal information when you complete one of the following forms on our website:
- Request a Sample
- Contact Us
We also collect personal information contained in verbal or written communications between you and us, including communications:
- During in-person meetings
- During telephone conversations
- Via email
- Via text message
- Via social media messaging
- Via LiveChat
The information we collect can include:
- Your name
- Your email address
- Your telephone number or numbers
- Your physical address
- Your company or business details
- Your product interests, sample selections, project details or enquiry information
- Invoicing information
- Records of our communications with you
- Any other information you choose to provide to us
Some information is optional. However, if you choose not to provide information that we need to respond to your enquiry, provide a sample, supply products or provide our services, we may be unable to fulfil your request.
We generally collect personal information directly from you. If we receive personal information about you from another person or organisation, we will handle that information in accordance with the Privacy Act 2020.
How we use personal information
We may collect and use your personal information to:
- Respond to sample requests, contact enquiries and other communications
- Provide product information, advice, samples and customer support
- Understand your product interests, project requirements and service needs
- Manage orders, deliveries, invoicing and other business administration
- Communicate with you about your enquiry, order or business relationship
- Maintain records of customers, suppliers, business contacts and communications
- Handle feedback, privacy requests and complaints
- Administer, evaluate and improve our website, products and services
- Send newsletters and other marketing communications where you have consented or where otherwise permitted by law
- Comply with our legal and regulatory obligations
- Protect our business, customers, website and information systems
- Use the information for another purpose where you have given us permission to do so
We will generally use personal information only for the purposes for which it was collected, or for another related purpose permitted by law.
Website analytics, advertising, cookies and third-party services
Our website may use cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Understand how visitors use our website
- Measure website and advertising performance
- Help us improve our website and marketing
These technologies may collect information such as your IP address, browser and device information, approximate location, website interactions and other technical information.
You can manage or block cookies through your browser settings. Blocking some cookies may affect how parts of the website function.
We use Google Analytics to help us understand how visitors use our website and to improve our website and marketing performance.
We use Google Ads to manage and measure online advertising campaigns. Google Ads may use cookies and similar technologies to measure advertising interactions and campaign performance.
We use services provided by Meta, including Facebook, Instagram and Meta Pixel, for social media publishing, advertising and measurement. Meta Pixel may collect information about how visitors interact with our website, depending on how it is configured. This helps us measure the performance of Facebook and Instagram advertising campaigns and improve our marketing.
We use LiveChat to provide live web chat through our website. Information you provide through LiveChat, including your name, contact details, enquiry and chat history, may be processed by LiveChat on our behalf.
We use Mailchimp for email marketing. Mailchimp may process personal information on our behalf, including contact details and information relating to email subscriptions and marketing communications.
We may also use third-party providers to operate our website, manage customer enquiries and business information, provide cloud-based email and communications, and support our business administration. These providers may process personal information on our behalf and are expected to protect it appropriately.
You can review the relevant providers’ privacy policies on their websites:
Disclosure of personal information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to provide our products and services, manage our business, or comply with the law. This may include sharing information with:
- Our employees and contractors
- LiveChat
- Google Analytics and Google Ads
- Meta and its related services, including Facebook, Instagram and Meta Pixel
- Mailchimp
- Website hosting, software and IT providers
- Email and communications providers
- Customer relationship management and business system providers
- Freight, delivery and courier providers
- Accounting, legal and other professional advisers
- Government agencies, regulators or law enforcement bodies where authorised or required by law
We expect organisations that handle personal information on our behalf to protect it appropriately and use it only for the purposes for which it has been provided.
Some of our service providers may be located outside New Zealand, or may store or access information outside New Zealand. Where Information Privacy Principle 12 applies, we will take reasonable steps to ensure that the information receives the protections required by the Privacy Act 2020.
Security of personal information
We take reasonable precautions to protect personal information from:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
Personal information may be held in secure digital systems operated by us or our service providers. Where required for business purposes, information may also be held in physical records.
Access to personal information is limited to people who need it to perform their role or provide services on our behalf.
No method of storing or transmitting information over the internet can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we hold.
Retention and disposal
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
We may retain information for longer where this is necessary for legal, accounting, contractual, dispute-resolution or other lawful purposes.
When personal information is no longer required, we take reasonable steps to securely destroy it or ensure that it is no longer personally identifiable.
Links to other websites
Our website may contain links to websites operated by other organisations.
This Privacy Policy applies only to information collected by Plantation NZ Ltd or on our behalf. We are not responsible for the privacy practices, content or security of other websites. We recommend reviewing the privacy policy of any website you visit through an external link.
Your privacy rights
You may ask us:
- For access to personal information we hold about you
- To correct personal information if you believe it is inaccurate, incomplete or misleading
- To stop sending you marketing communications
- To delete personal information where there is no longer a lawful reason for us to retain it
We may need to confirm your identity before responding to an access or correction request.
We generally respond to access and correction requests within 20 working days, subject to the requirements and permitted extensions under the Privacy Act 2020.
A request to delete information may not be able to be fulfilled where we need to retain information for legal, accounting, contractual, security or other lawful purposes.
To stop receiving marketing communications, use the unsubscribe option provided in the communication or contact us using the details below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page. The “Last updated” date at the beginning of the Policy will indicate when it was most recently reviewed.
Making a privacy complaint
If you believe your privacy has been breached, or you have a concern about how we have handled your personal information, please contact us using the details below.
We take privacy complaints seriously. We will acknowledge your complaint as soon as reasonably practicable and let you know how we expect to investigate and respond to it.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner:
How to contact us
For questions about this Privacy Policy, to make a privacy request or to make a privacy complaint, please contact: